Shipping policy

At Olivia Jewelry, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time
We aim to process and ship all orders within 1 business day of purchase, excluding weekends and public holidays. Please note that during peak periods or promotional events, processing times may be slightly longer. We appreciate your understanding and patience.

Personalized pieces take a little extra time — please allow an additional 4–8 business days for us to craft them with care.

Delivery Times

Ireland: 3-6 working days 
United Kingdom: 3-6 working days 
United States: 4-8 working days
Europe: 4-8 working days
Australia: 5-10 working days
Canada: 5-10 working days
Rest of the world: 5-12 working days

Change of Address
If you need to update your shipping address after placing an order, please contact us as soon as possible. We’ll do our best to accommodate your request; however, changes cannot be guaranteed once the order has entered the shipping process.

Order Cancellation
We begin preparing your order quickly to ensure prompt delivery. You have a 6-hour window after placing your order to request a cancellation. To cancel, please contact our support team at support@jewelrybyolivia.com with your order number